Frequently Asked Questions
DiamondSea is a service
for retail jewelers. It is designed to bring the most powerful diamond
and jewelry sales technology to your store in an extremely affordable
and simple-to-use package.
does it do?
It makes our database of
tens of thousands of diamonds available for your to sell to your
clients for those times when you don't have exactly what they are
looking for in stock.
does it work?
By using your computer you
connect to our live database of tens of thousands of diamonds. You
or your customer can quickly search through the inventory and find
the exact diamonds to meet your needs.
does it increase "customer involvement"?
Traditionally, finding a
diamond that you didn't have in-stock required going into a back
office and calling around. Now you don't have to leave the customer--just
search for what they want right in front of them. Even better, have
the customer search for it themselves and let them "sell themselves"
on it! This brings the customer into the sales process instead of
being a spectator to it. The personal involvement helps to establish
rapport with your sales team and helps to close the sale. Being
able to provide whatever the customer needs keeps your customer
coming back for future business.
will it improve my sales?
By always being able to
provide exactly what your customer is looking for, sales are increased
and customer loyalty is improved. Our system was designed to be
simple enough to used by the untrained customer at the front counter.
This way you can have the customer involved in the transaction.
will it save me money?
In these tough economic
times, it is difficult and expensive to carry a large inventory
in stock. By providing you with direct access to millions of dollars
of inventory you can sell items not currently in stock and satisfy
your customers' needs quickly and easily. This frees up cash that
can be used for increased marketing, store improvements or just
goes straight into your pocket!
will it save me time?
Because we manage all the
inventory for you, you don't have to deal with the daily hassles
of managing the diamond inventory. Our service was developed specifically
to remove all the time-wasting hassles traditionally found in the
sales process. By providing all the information you need as part
of our service, you can spend your time with your customers, not
looking up information, making calls and waiting for faxes.
information is available about the inventory?
Our service allows complete
information to be available at your fingertips. You can view complete
details about the diamonds in inventory, view scanned copies of
the certificates, sarin and OGI reports, digital photographs, BrillianceScope
ratings, and animated photographs showing the visual performance
of diamonds. All this data is managed by our service so you don't
have to do anything to maintain it. This information is provided
in real-time, so you don't have to call to ask for a certificate,
wait for it to be faxed in, and try to keep the customer's interest
maintained during it all. When you find something the customer is
interested in, you can view the certificate on the screen immediately
and even print out copies.
if my supplier is not on your system yet?
Simply provide us with your
supplier's contact information and we will set them up with a free
account on our system at no charge so that you can continue to do
business directly with them.
does it cost?
Our service is an affordable
US$90/month per store location. You do not have to sign any long-term
contracts and can cancel your service at any time if desired. You
can use your existing computer equipment and Internet connection,
or we can assist you in selecting a system that will compliment
your store's ambiance.
it work with my existing web site?
Yes. Our services were
originally designed to work seamlessly with any web site, and can
be added to your existing web site quickly and easily. Your "online
store" can be set up as available to the general
public, or be password protected to provide your clientelle with
a private boutique setting.
don't have a web site. Do I need one?
You do not have to have
a web site to use our service. However, many companies find having
a web site to be a vital aspect of modern business. We can work
with you to develop a new site, or to update your existing site
to seamlessly incorporate our state-of-the-art technology into it.
We focus on making all
our services as simple to use as possible. This lets you focus on
your business, instead of messing with your computers trying to
get things to work. With over 20 years of systems design experience,
we know how to make a service so simple you won't even need to call
us. But if you do, we'll be there to promptly answer any questions
you may have.
are Computer Experts (So You Don't Have to Be)
people have better things to do than mess around trying to get their
computers working. While we have had virtually no problems with
our service, the other programs you use every day may not be as
reliable. Our Computer Consulting division can solve many of your
problems in minutes using a remote control program that will let
us work on your computer with you and see what you are doing (you
must give permission for us to do this, of course!). Problems that
would take hours to describe on the phone can be solved quickly
and easily so you can get on with your real work.
With low monthly dues that
will more than pay for itself with a single sale, no customized
equipment to buy, and no long-term contracts, you can start taking
advantage of our service today and not have to worry about affording
If you have any questions that were not answered here, please contact
us and we will be happy to provide you with all the information